FAQ

❓ How long does shipping take?
Shipping usually takes 7–12 business days depending on your location.
We currently ship to most European countries including the UK, Germany, Italy, France, and more.

❓ Can I track my order?
Yes! Once your order is shipped, you’ll receive a tracking link via email.
You can also track your order any time on our Order Tracking Page.

❓ Do I need any experience to use the Sushi Kit?
Not at all! The kit is designed for total beginners. Just follow the instructions and you'll be rolling sushi like a pro in no time.

❓ Is the kit dishwasher safe?
We don’t recommend using a dishwasher, as it may cause scratches over time.
To keep your kit in the best condition, we suggest hand-washing it with mild soap and water.
All parts are made from BPA-free, food-safe plastic and are easy to clean.

❓ Do you offer refunds?
Yes! We offer a 14-day money-back guarantee. If you’re not satisfied, just contact us and we’ll sort it out.

❓ What if I receive a damaged item?
If your product arrives damaged or defective, contact us immediately — we’ll send a replacement or issue a full refund.

❓ Can I cancel or change my order after placing it?
Orders are usually processed within 12 hours. If you contact us quickly after purchase, we’ll do our best to cancel or edit your order before it ships.

❓ Do you offer bulk or family packs?
Yes! We have a 3-pack bundle at a discounted price. Perfect for families or gifts.

❓ Can kids use the kit?
Absolutely! The kit is safe and easy to use, even for kids (with adult supervision). It’s a fun family activity.

❓ Is the instruction guide included in other languages?
Currently, our step-by-step guide is only in English, but it’s very visual and simple to follow.